App Support
How can we help?
Support for Been There Done That! is handled by Extended Play LLC. Use this page for app help, account deletion, reporting content, correcting place information, and general questions.
Contact
Send app support questions, technical concerns, and account requests to the support address below.
App Support
Email support@extendedplayllc.com for app help, account issues, incorrect listings, privacy questions, or technical concerns.
Creator Support
Email creatorsupport@extendedplayllc.com for Tour Guide access and creator-related questions.
Account Deletion
You can request account deletion inside the app, use the web deletion instructions, or contact support.
Delete Account In The App
- Open Been There Done That!
- Go to your profile and open settings.
- Use Delete Account and complete the confirmation steps.
Web Instructions
Review the dedicated account and data deletion page for deletion options, what is removed, and the 30-day restore window.
Request By Email
If you cannot access the app, email support@extendedplayllc.com with your request. We may need enough information to identify the account.
Reporting And Corrections
BTDT is growing quickly, and reviewed feedback helps keep the app useful.
Incorrect Or Closed Places
Contact support if a place is closed, pinned incorrectly, listed with the wrong details, or missing key information.
Photos Or Content
Contact support if a photo or other content should be reviewed or removed from public view.
Missing Menus Or Objects
Use the app suggestions where available, or email support with the place name, city, and what should be added.
Privacy And Safety
BTDT does not include direct messages or public comments. Contact support with privacy, safety, or unwanted exposure concerns.
Support FAQ
Common support questions for Been There Done That!
How quickly will support respond?
We will review support requests as soon as possible. Response time may vary during launch and early public availability.
Can I request a location, menu, attraction, or city?
Yes. Tell us where or what to build next. Suggestions help us prioritize additions to the app.
What if I cannot log in?
Contact support with the login method you used, such as email, Apple, or Google. Do not send your password.
Can I ask for a photo to be removed?
Yes. Contact support and include details that help identify the photo or object where it appears.